What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

I have enjoyed working with Joel at this location. He is thorough, caring & knowledgeable. He took his time to make sure I was happy with both the fit & the sound. I would recommend them to anyone. I went to an ENT first & was not happy with their...

Karen Hoover, on Google

I found all too often I was replying to someone by saying, "I didn't hear you, can you please repeat what you said?" Or there were the times that someone whispered a piece of confidential information to me - that I didn't hear. (Your secret is safe with me.) After...

Laura Kujawski, on Google

My name is Carole Mefferd and I'm a client of Joel Zerr at US Hearing of Fernandina Beach, FL at 1545 S 14th Street , FB, FL. I have moved several times over the years and been to different hearing specialists, but I must say that Joel is the most...

Carole Mefferd, on Google

I was vacationing on Amelia Island and one of my hearing aids stopped working. I didn’t want to spend the next few weeks asking people to repeat themselves. When I Googled hearing aid repair, US Hearing appeared and I was able to get an appointment the following day when I...

James Risen, on Google

I felt very comfortable with my hearing test. The Doctor was great and explained everything. I would recommend going to U.S. Hearing Aid Centers

Paula Vogelsang, on Google

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