Patient Services Coordinator
Melissa Hatch is our Patient Service Coordinator for the Fernandina Beach location. Melissa has been assisting patients with U.S. Hearing Aid Centers for over 5 years. Melissa grew up here in Fernandina Beach and it shows with her friendly and caring attitude toward every patient. Melissa considers all our patients as family. Melissa has received numerous awards for Outstanding Customer Service in hearing healthcare and patient services. Melissa’s attention to detail when dealing with patient concerns has set her above and beyond when it comes to patient care. Melissa’s warm smile and true concern for our patients hearing healthcare needs is what makes U.S. Hearing Aid Centers exceptional in quality and professional patient care.
I brought my 96 year old father in to see what was wrong with his VA Hearing Aids. Melissa was so kind. She cleaned them and changed tubes. She said that we might want to go back to the VA for new ones and they would be glad to service...Lauren McCarthy, on Google
The staff is so friendly and make you feel very comfortable. Melissa always greets you with a big smile. They have new equipment for testing your hearing and adjusting the hearing aids themselves. Matthew is very up to date. He takes his time and explains things as he is doing...Maureen Tolley, on Google
Let me start with the customer service from Melissa; Great! Matthew, the audiologist is just amazing. His knowledge and way to explain in lay terms, is what you wish every healthcare provider will be. I am so grateful and impressed with Matthew. He made me feel welcome and at ease....Carmen Jones, on Google
Great food, drinks and service. Need I say more?Gregory, on Google
Walking through the door knowing I would probably need hearing aids was very difficult for me. First person I meet is Melissa who is so kind & very professional. She was very knowledgeable & also very good at calming me down. Then I meet Jerry Howard who I immediately felt...Sue Stewart, on Google
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